What are the Main Causes of Software Failures

Incorrectly performed installations and uninstallations.

Symptoms:

• Error message showing loss of a boot file or configuration file (dll).
• The computer’s operating system does not boot.
• You can’t run an application that was working properly.
• The screen turns blue and you cannot continue working.
• An application is blocked or it is not possible to continue using said application and in severe cases the equipment.

Solution:

1. Determine which software application is causing the problem. Is it the operating system or is it a desktop application? Read the error messages displayed by the system and see which application is the one that is blocked.
2. Create a backup of the most important files you use and restore them in case they are lost during the reinstallation process,
3. If you have multiple versions of the same software, uninstall the versions you don’t need and run the reinstall program again to resolve the conflict.

Incorrect or outdated drivers

Symptoms:

Devices like monitor, mouse, keyboard, speakers are not working properly and hardware errors have been ruled out

• does not produce sound
• Videos are not displayed in the correct resolution
• The mouse jumps on the screen
• Wireless network not working

Solution:

1. Check the name of the manufacturer, make and model of the device that is failing.
2. Look on the computer manufacturer’s or device manufacturer’s website. drivers for the device that has errors, use the make and model.
3. Install the new drivers
4. Restart the computer if necessary.

Virus or Malware:

Symptoms:

• The computer hangs or restarts automatically.
• Screens open automatically.
• Mouse hangs, device hardware and software are OK.

Solution:

1. If you have an antivirus installed, update the virus definitions.
2. Perform a scan of the computer.
3. Remove any virus found.
4. If the problem persists, consider reinstalling the computer’s operating system.